O'Neal Consultants' Monitoring and
Management Program offers a personalized, hands-on approach
which maximizes and maintains profitability. O'Neal Consultants helps
you target
problem areas through a thorough, on-site telephone department
financial audit, followed by recommendations for improvements.
O'Neal Consultants then helps to implement these changes by working
with the client and its vendors.

For optimum oversight, O'Neal Consultants generates monthly reports reviewing
operations, identifying any new snags, confirming the recommendations
are being completed smoothly and successfully, and most importantly,
allowing the client to continually identify further changes that
might be needed. O'Neal Consultants can then execute changes as needed so
that problems are always resolved promptly, before they can
siphon away profits.

Monthly reports after the initial audit help to ensure regulatory
compliance, and track financial indices as well as operational statistics.

On-Site Audits & Ongoing Reports Can Address Issues
Including:
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Carrier Billing Versus Guest Billing |
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Carrier Usage Billing Accuracy |
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Cost-Per-Minute Evaluation |
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Revenue Opportunities |
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Tax Collections & Payments |
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Personnel Performance |
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Proper Call Routing |
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Answer Supervision/Detection Operation |
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Interface Analysis |
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Area Code Updates |
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Local Prefix Updates |
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Guest Allowances |
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Tariff Accuracy |
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Fraudulent Call Identification |
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Commission Evaluation |
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Maintenance Agreements |
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PBX Trunk Configuration |
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Payphones |
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Regulatory Compliance |