O'Neal Consultants provides complete oversight mechanisms for a client’s telephone department, essential to maximizing and sustaining profitability. While simple in concept, a hotel telephone department can be quite complex, involving a veritable multitude of systems and vendors that need to flawlessly work together to carry, price and post each call. Since each vendor may be an expert in its own field but unaware of its system’s effects on those of other vendors,  O'Neal Consultants’s expertise in highlighting areas of potential improvement is crucial.

A telephone department financial audit consists of an on-site visit, after which O'Neal Consultants prepares a report of findings and recommendations. If a client desires, O'Neal Consultants can then implement approved changes, coordinating the work with the hotel and its vendors.